RocketPlay Online User Agreement
Effective Date: 2026
RocketPlay Casino
These Terms of Use constitute a legally binding agreement between you and the operator of RocketPlay Casino, licenced by the Curaçao Gaming Control Board (GCB). By creating an account and using the platform, you confirm that you have read, understood, and accepted these Terms in full. If you do not accept these Terms, do not use the platform.
1. The Operator
RocketPlay Casino is operated under a licence issued by the Curaçao Gaming Control Board. The platform provides interactive gambling services accessible via rocketplaycasino.com.au. For all account and compliance enquiries: [email protected] .
2. Eligibility
You must be at least eighteen years of age to register and use this platform. This is a legal requirement. You must not be a resident of a jurisdiction where online gambling is prohibited by applicable law. You must not register more than one account. Duplicate accounts will be closed and any funds held may be forfeited pending investigation. You confirm that you are acting on your own behalf and not as an agent for a third party.
Australian residents access this platform subject to the Interactive Gambling Act 2001 (Cth). It is your responsibility to determine whether your use of the platform is lawful in your jurisdiction.
3. Account Registration and Verification
Account registration requires you to provide accurate, current, and complete information including your legal name, date of birth, email address, residential address, and phone number. Providing false information at registration constitutes a material breach of these Terms and will result in account suspension.
Identity verification is mandatory before withdrawals are processed. Verification is conducted in accordance with our AUSTRAC obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). You are required to submit a valid government-issued photo identification document and proof of residential address. In some cases, source of funds documentation is required. Verification is a regulatory requirement — it is not discretionary.
4. Account Security
You are responsible for maintaining the confidentiality of your login credentials. You must not share your account credentials with any other person. Any activity conducted through your account is your responsibility, whether or not you authorised it. If you suspect unauthorised access to your account, contact [email protected] immediately. The operator will not be liable for losses resulting from your failure to keep credentials secure.
5. Deposits and Withdrawals
Deposits are processed through the payment methods listed on the platform. Minimum and maximum deposit limits apply and are displayed at the point of transaction. All deposits must originate from payment accounts registered in your own name. Third-party funding is prohibited.
Withdrawals are subject to identity verification completion and satisfaction of any applicable wagering requirements. Processing times vary by payment method and are displayed during the withdrawal request process. We reserve the right to conduct enhanced due diligence on withdrawal requests exceeding specified thresholds in compliance with AML/CTF obligations.
6. Bonuses and Promotions
Bonuses and promotional offers are subject to specific terms and conditions published on the platform at the time of the offer. Wagering requirements, game restrictions, time limits, and maximum withdrawal caps apply to each promotion. These terms are presented before you opt in. Misuse of bonuses — including through collusion, exploitation of software errors, or use of multiple accounts — will result in bonus cancellation and account review. Decisions regarding bonus eligibility rest with the operator.
7. Responsible Gambling
RocketPlay Casino operates under the National Consumer Protection Framework. You can set deposit limits, loss limits, session time limits, and cooling-off periods through your account settings. Self-exclusion is available on request — contact [email protected] to initiate the process. Self-exclusion takes effect within twenty-four hours of confirmation.
If you believe you have a gambling problem, contact the National Gambling Helpline: 1800 858 858 (available 24 hours, 7 days a week). Gambling should be treated as entertainment, not as a source of income. This is a fact that the operator states without qualification.
8. Prohibited Conduct
The following conduct is strictly prohibited: use of automated software, bots, or scripts to interact with the platform; collusion with other players; exploitation of software errors or system vulnerabilities; use of VPNs or proxy services to conceal your location; engaging in any activity that constitutes money laundering under the AML/CTF Act 2006; fraudulent chargebacks or payment disputes raised in bad faith; and any form of match-fixing or integrity violation in sports wagering.
Detection of any prohibited conduct will result in immediate account suspension, forfeiture of funds pending investigation, and potential referral to AUSTRAC or law enforcement. The operator retains the right to pursue civil remedies.
9. Platform Availability and Fair Play
The operator uses certified Random Number Generator (RNG) technology in casino games. Game outcomes are statistically independent. The operator does not guarantee platform availability at all times — scheduled maintenance and technical disruptions may occur. In the event of a technical failure during a game round, the operator will resolve the matter in accordance with fair gaming practices. Bets placed during a technical failure may be voided.
10. Intellectual Property
All content on the platform — including software, graphics, text, trademarks, and game assets — is owned by or licenced to the operator. You may not reproduce, distribute, modify, or commercially exploit any platform content without written authorisation.
11. Limitation of Liability
The operator is not liable for indirect, consequential, or incidental losses arising from your use of the platform. This includes losses resulting from technical disruptions, third-party payment processing delays, or your own decisions during gambling. Total liability to you for any single claim is limited to the amount deposited by you in the thirty days preceding the claim. Nothing in these Terms limits liability for fraud or gross negligence on the part of the operator.
12. Governing Law and Disputes
These Terms are governed by the laws of Curaçao. Disputes should be directed in the first instance to [email protected] . We will provide a written response within fifteen business days. If a dispute is not resolved to your satisfaction, you may escalate to the Curaçao Gaming Control Board through the dispute resolution mechanism specified in your GCB licence documentation.
13. Amendments
These Terms may be amended at any time. Updated Terms will be published on the platform with a revised effective date. Continued use of the platform after publication constitutes acceptance of the amended Terms. Material changes will be communicated by email to registered account holders at least fourteen days before taking effect.
14. Termination
The operator reserves the right to suspend or terminate your account at any time where there is a breach of these Terms, a regulatory requirement to do so, or where the account poses an unacceptable risk. Upon termination, any funds confirmed as legitimately held will be returned subject to verification requirements. The operator’s decision on account termination is final.